Towards Organisational Memory Systems in the Construction Industry
نویسندگان
چکیده
The predominant challenge of knowledge management in A/E/C is to overcome the interand intra-organisational barriers of knowledge exchange within project-centred and fragmented organisations. This paper discusses the necessary knowledge transformation processes in corporate and project organisations as well as the potentials for its support by information and communication technology. Critical aspects for supporting the identification and externalisation of knowledge in A/E/C are discussed. A framework for combining several knowledge management services towards an organisational memory system is proposed. A first prototype of a document modelling (DocMo) service integrated with operational document management and e-learning systems is presented. The service allows for evaluating various methodologies within the context of an organisational memory system implementing various methods for manual as well as for (semi-)automatic knowledge externalisation from text documents.
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